TERMS & CONDITIONS

EnkayExpressBeta Benefits 

Once enrolled, a subscriber’s orders will qualify for free shipping as long as the order total is at least $100.00 (pre taxworth of eligible items. Free shipping covers all standard ground and common carrier shipping costs. EnkayExpressBeta orders will receive priority processing. Signup to stay in the loop and know more about the service

 

 

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EnkayExpressBeta Cost 

You will be charged a recurring monthly fee of $99. Sales tax will be charged on orders shipping to the provinces of Ontario, Quebec, Nova Scotia, New Brunswick, Manitoba, British Columbia, Prince Edward Island, Saskatchewan, Alberta, Newfoundland and Labrador, and the following territories of Yukon, Northwest Territories and Nunavut.. If you are tax-exempt and shipping to one of these provinces or territories, visit your My Account page and select “Upload Tax Exempt Form.” 

 

EnkayExpressBeta Eligibility 

All registered customers with a saved credit card that are shipping within Canada are eligible. 

 

EnkayExpressBeta Shipping Address 

You can have multiple shipping addresses, but each shipping address requires its own EnkayExpressBeta subscription and monthly fee to be eligible for free shipping. Your first subscription will be charged at $99 a month. Additional addresses will be charged at $7month per address. 

 

EnkayExpressBeta Subscription 

Your EnkayExpressBeta subscription can be managed on your account page under the EnkayExpressBeta tab. Here you will be able to change your payment method, check your renewal dates, view the enrolled address, add/alter multiple subscriptions, and cancel your subscription. The enrolled address cannot be altered once you subscribe. 

 

Subscriptions can be cancelled at any time on the EnkayExpressBeta tab through your account page. You will continue to receive the EnkayExpressBeta benefits until your auto-renewal date, at which time your subscription will end. We will not provide partial refunds for mid-month cancellations. 

 

The majority of orders will qualify once you reach the $100 order minimum with eligible items. Additional fees for shipping options such as lift gate and expedited shipping will apply. 

 

Free shipping will apply to the EnkayExpressBeta enrolled shipping address. Other saved or new addresses will be charged the standard shipping cost. Select items do not qualify for free shipping; ineligible items will not show the EnkayExpressBeta icon. 

 

Deletion Request Rights 
You have the right to request that En kay Industrial Supplies Inc., delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. 

 

We may deny or delay your deletion request if retaining the information is necessary for us or our service provider(s) to: 

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you. 
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities. 
  • Debug products to identify and repair errors that impair existing intended functionality. 
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law. 
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent. 
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us. 
  • Comply with a legal obligation. 
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it 

Exercising Access, Data Portability, and Deletion Rights 
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either: 

Changes to Our Privacy Notice 

En kay Industrial Supplies Inc. reserves the right to amend it’s privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes. Read our Privacy Policy here

 

 

RETURNS POLICY

Restocking Fees 

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations. 

 

Returns for Commercial and Residential Customers 

All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns. 

If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund. 

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned.

 

Returns for Consumable Products 

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life. 

 

 

SHIPPING POLICIES

Address Change/Reconsignments 

If a shipping address needs to be changed once an order has been processed, carriers will charge a reconsignment fee to update the shipping address. 

If an address change is requested, we will contact you via email regarding the amount of the carrier’s fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process. 

Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply in addition to any reconsignment fees. 

 

Shipments to United States 

Orders shipped into United States may incur additional duties, taxes, and other fees to cross the border. These charges will be billed to you directly from the carrier and will not be reflected in our shipping costs at checkout. 

Orders shipped via common carrier require a broker to facilitate the import of your items into United States. If you did not provide your broker’s information during checkout, we will contact you to obtain this before processing your order. 

We aim to ship orders to United States in one shipment, but it is not always possible due to stock levels in our warehouses. If we cannot ship your order in one complete shipment, you will be responsible for any additional brokerage fees. 

 

Commercial Limited Access Addresses 

Additional fees may apply if you are shipping to a limited access location, such as a university, prison, military base, or country club. 

 

Commercial and Residential Shipping Addresses 

Commercial carriers will deliver the vast majority of our products to a residential shipping address. If you operate a business out of your home, you must still select “residential” in your shopping cart because the carriers still consider your address residential. 

 

Damaged/Missing/Lost Items – Common Carrier 

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following: 

  • Note it clearly on the delivery receipt before signing 
  • Keep your copy of the delivery receipt 
  • Contact us within 1 business day 
  • Keep the damaged packing materials for inspection 
  • Take pictures of the damaged items and packaging 

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition. 

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. 

 

Damaged/Missing/Lost items – Ground 

Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process. 

There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. 

 

Delivery Time 

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within Canada. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Victoria Day1st of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

 

If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee. 

 

These orders must be placed before 1:00 p.m. EST to ship same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 1:00 p.m. EST will be processed on the following business day. 

 

Destinations 

We primarily ship throughout Canada and United States. We also fulfill small parcel shipments to select countries internationally. We are unable to ship to PO boxes, APO/FPO boxes or Viabox at this time. If you plan to ship to a carrier terminal or store location such as a FedEx or UPS Store, please be aware that carriers will not accept deliveries from one another. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to our warehouse. Contact Customer Solutions if you have any questions. 

 

Duties and Taxes 

En kay Industrial Supplies Inc., is a Canadian based company, therefore duties and taxes will be assessed on any items shipping outside of Canada. Duties and taxes depend on the type of items being shipped, harmonized codes, and the discretion the customs agents have in evaluating these costs. The charge shown on our website’s shipping calculator will not show these fees. 

 

Notice to Residential Customers 

While En kay Industrial Supplies Inc., is designed specifically for those in the commercial food service industry, we will ship most items to residential customers. As a residential customer, please consider the following information when placing your order: 

 

For more information, please see our policies regarding Generic/Unbranded Items, Images and Image Colors. 

 

Methods & Charges 

The vast majority of our products can be shipped with a parcel carrier to a residential address. Bear in mind that these carriers charge more to ship to a residential address versus a commercial address. This difference is usually several dollars but varies by region, and will be reflected in your shipping charges. 

 

Packaging 

Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement. Occasionally we will ship items in recycled boxes which may contain descriptions unrelated to the products inside in an effort to be more eco-friendly. This practice also allows us to cut costs on packaging which then is reflected into lower prices on our items. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes. 

 

Special Order Items 

In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you. 

Please note – we are not always able to cancel special order items once the order is placed and may not be returnable. 

 

Warehouse Pickups and Customer Shipping Accounts 

All orders placed through En kay Industrial Supplies Inc. will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick-up orders from our warehouse. Due to the high volume of orders we process daily, we are unable to use our customers’ shipping account numbers. 

 

ORDERS 

Availability 

In-stock items generally ship in 1-2 business days.  If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you. 

 

Canceling/Modifying an Order 

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order. 

 

Online Security 

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email. 

 

Order Communication 

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order. 

 

Price Changes and Updates 

Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list impending manufacturers’ price increases, where applicable.   

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, En kay Industrial Supplies Inc., will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund. 

 

Receipt of Incorrect Product 

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team(hello@enkay.caThey will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item. 

 

Resolution of Disputes 

By using this website, you agree that any dispute or claim relating in any way to your use of any En kay Industrial Supplies Inc. service, or to any products or services sold or distributed by En kay Industrial Supplies Inc. or through enkay.ca, will be resolved through binding arbitration instead of in court. An exception is that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. 

There is no judge or jury in arbitration, and court review or appeal of an arbitration award is very limited. An arbitrator can award on an individual basis the same damages and relief as a court, and must follow the terms found in En kay Industrial Supplies Inc. conditions of use just like a court would. 

The arbitration will be conducted by the Canadian Arbitration Association (CAA) under its rules, including the CAA’s Supplementary Procedures for Consumer-Related Disputes. The CAA’s rules are available at https://canadianarbitrationassociation.ca/ or by calling 1-800-856-5154 

To begin an arbitration proceeding, you must file a Demand for Arbitration with the CAA, according to the CAA’s rules. Payment of all filing, administration, and arbitrator fees will be governed by the CAA’s rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, En kay Industrial Supplies Inc., will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. 

 

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights. 

 

Applicable Laws 

By using any En kay Industrial Supplies Inc. service, you agree that the Federal Commercial Arbitration Act, applicable federal law, and the laws of the Canada System of Justice, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and En kay Industrial Supplies Inc.

 

 

PAYMENTS

Accepted Credit Cards (Preferred Method) 

All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order. 

 

Alternative Payments (Check, Money Order, ACH, Wire Transfer) 

We accept money order, ACH, and wire transfers for orders with an order total of $500.00 or greater. The order will be placed on hold until payment has been received. 

Once payment is cleared, the order will be released to process for shipment. Personal checks are processed on Mondays and Thursdays and will be held for 5 business days from when they are processed while they clear. A holding period is not required if a certified check is provided but will still be processed Mondays and Thursdays only. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment. 

 

Apple Pay 

We offer payment via Apple Pay when our site is accessed from a compatible device (iPhones -6.0 + with iOS 10+ and Macs). 

 

Charges and Authorizations 

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days. 

Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. En kay Industrial Supplies Inc., assumes no liability for fees in the event of such an overdraft. 

 

Currency 

All pricing is listed in Canadian Dollars ($) on the website. When ordering outside of the Canada, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your card issuer for further details. 

 

PayPal Payments 

We accept payment via PayPal on our website as an additional payment option. A major credit card is still required to complete the transaction, as we do not accept gift cards, store cards, or account credits associated with your PayPal account. 

 

Purchase Orders 

We are unable to accept Purchase Orders as a form of payment since we update our pricing in real time and do not rely on quoted prices. All orders must be placed online and paid for in full at the time of purchase. 

 

Sales Tax 

Sales tax will be charged on orders shipping to the provinces of Ontario, Quebec, Nova Scotia, New Brunswick, Manitoba, British Columbia, Prince Edward Island, Saskatchewan, Alberta, Newfoundland and Labrador, and the following territories of Yukon, Northwest Territories and Nunavut.  If you are tax-exempt and shipping to one of these provinces and/or territories, visit mail us your Tax Exempt Form at hello@enkay.ca for review.En kay Industrial Supplies Inc.En kay Industrial Supplies Inc.