FAQs

Need help finding information? Take a look at some of our Frequently Asked Questions and helpful links.

Account Information

To register for a enkay Industrial Supplies Inc. account please click here

In order to change your user information, you must first be logged into your registered account. Once you are logged in, click on  Dashboard under your account. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check current order status, view previous orders, or review items. 

 

We value your feedback at enkay, so we would love to hear what you think of our products. To thank you for your feedback, we’ll even pay you for your input! You can earn up to $16 in store credit for an approved photo, video and written review. You must have a registered account to submit reviews for credit. Please note that store credit will only be offered for the first 3 unique reviews of each review type (text, photo, video) on a given item. Additionally, each customer may receive store credit on up to 500 reviews. You may continue to submit reviews after the first 500, however, store credit will no longer be issued.

 

In order to use the My Account feature you must be a registered user.

The My Account section of Enkay Industrial Supplies Inc. can be used for a variety of things: changing your user information, checking a current order’s status, and viewing past orders. To access the My Account section, while either shopping or viewing the main page, click on My Account at the top of the screen. In order to use the My Account feature you must be a registered user.

You can visit the Lost Your Password  page to have an email sent to you to reset your password 

Registration is mandatory to complete checkout. By registering you receive the following benefits: 

Access special sections of the site, such as the My Account section, where you can track current orders, view previous orders, add items to a “Wish List”, and update your billing and shipping information. 

Reorder quickly by browsing through items you’ve purchased in the past. 

All of the information we receive from you in the registration process is transmitted over and stored on a secure server. You can only access your information after logging in with the unique e-mail and password combination you created during registration.

Orders and Checkout

To place an order, add the items you wish to purchase to your shopping cart. On the cart page, just below the subtotal, you will find our Shipping Calculator. Enter your zip or postal code, and then click “Calculate.” This will provide shipping costs for the items in your cart. Continue with checkout by selecting either “Proceed to Checkout” and follow the prompts provided. 

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. If you are a registered user, visit your “My Account” page and view your pending orders to see if immediate cancellation is possible. 

When this occurs, we first recommend clearing your cookies and cache for ALL history. If this does not help, we recommend using a new and/or updated browser (such as Google Chrome or Firefox). 

This will occur if JavaScript is disabled. To resolve the issue, we recommend enabling JavaScript. If your employer has this blocked and you cannot enable, you can opt out of selecting a saved credit card and manually enter the information instead. 

This can happen when the cart page is open on too many separate tabs or browser windows. The site is not able to recognize which items you would like to proceed with through checkout. We recommend closing any extra tabs or browsers with an open cart page before moving forward with the checkout process. 

This pop up window will appear if our address verification system does not immediately recognize the address provided. To proceed, simply select the suggested address provided or select “I wish to continue with the address I entered.” 

You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. To obtain another copy, log into your account and go to My Orders. You will see an option to “Download Invoice” or “Email Invoice” for each order you’ve placed. If you do not have an account with us, please contact a Customer Solutions Specialist via hello@enkay.ca.

In stock items usually ship within 1-2 business days. 

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order. 

In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to check availability for you. 

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item. 

There is no minimum order requirement to purchase from our site. We accept all orders large and small! 

Great care is taken when packing your order, but on rare occasions an item may have been missed. If any part of your order is missing, please contact us within 5 business days of receiving your order so we can find a solution for you!

If any item or packages are missing, you MUST do the following: 

Note it clearly on the delivery receipt before signing it 

Keep your copy of the delivery receipt 

Contact us within 1 business day 

 
While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part of your shipment is missing and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation or replacement of the missing items. 

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email. 

To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help track your order. When split, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent with expedited shipping and the other part sent using standard ground shipping, please place two separate orders. 

We are not able to accept orders via phone or fax. All orders must be placed online through our secure server.

Here at Enkay Industrial Supplies Inc., it is our top priority to ensure your personal information is secure! To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. You can see SSL is being employed by the lock icon at the bottom of your screen and the ‘https’ in the address bar, as opposed to the ‘http’ that is normally there. 

All pricing is listed in Canadian dollars (CAD) on the website. When ordering outside of the Canada, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your bank for further details. 

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. 

Privacy

We use third party providers to ship orders and to process credit card transactions. We only provide these companies the appropriate and necessary information. They do not store, share, or retain this information in any way. 

Enkay Industrial Supplies Inc. is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by the enkay store to: 

Process orders 

Provide a personalized shopping experience for registered customers 

Send e-mail newsletters full of specials and helpful information to those who opt to receive them 

Monitor traffic patterns to improve our site’s functionality and user-friendliness 

At En kay Industrial Supplies Inc., security and privacy are top priorities. Our site uses HTTPS and is encrypted in-transit to safeguard your personal information. The site and our datacenter maintain Payment Card Industry (PCI) compliance and we do not store your credit card information. Enkay.ca is also scanned regularly to ensure the safety of our customer data. 

En kay Industrial Supplies Inc. uses cookies to uniquely identify each customer. A cookie is a file that is placed on your hard drive by the web browser. Cookies do not divulge any personal information about you; they are solely used as an identifier. On our site, cookies allow us to keep track of things like what is in your shopping cart and when you are logged in. In order to shop on our site, you must have cookies enabled. 
 
To find out how to enable your cookies, click on the link below that corresponds with your browser type and follow the instructions! 
 
Google Chrome 
Internet Explorer 
Mozilla Firefox 
SafariMicrosoft Edge 

Products

Select products on our site are able to be customized and are designated by a special banner on their page. You can also see a full list of customizable products at ourCustomizable Supplies page. These products typically have order minimums, extended lead times, and fees associated with them. Customized products are non-returnable. 

Enkay Industrial Supplies Inc. does not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers. Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in using the form on ordering sample page

Let us know! We want to be a one-stop-shop for all of your restaurant equipment and supply needs. We may be able to help you find what you’re looking for and we are always willing to listen to your suggestions for product additions on our site. Many of the newest products being added to our site are a result of our customers’ suggestions. You can send an e-mail to hello@enkay.ca and let a Customer Solutions Specialist know how we can help you get the items you need. 

“You May Also Like” items are products that are guaranteed to work with the item you are viewing, such as lids that will fit a cup or casters that will fit a piece of equipment. If an item is not listed in the “You May Also Like” section on a particular product page, then we do not guarantee that it will work with the product you are viewing and do not recommend that you purchase them for use together. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order. 

Returns

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations. 

While we’re unable to exchange items, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items. 

To create a return, please contact one of our Customer Solutions Specialists via hello@enkay.ca to set up a Return Authorization for you. 

All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns. 
 
If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund. 
 
Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned. 

Shipping

All orders placed through enkay.ca will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick-up orders from our warehouses. 

Yes! In addition to the United States and Canada, we can ship most items via an international air service to Austria, the Bahamas, Bermuda, Brazil, Colombia, the Dominican Republic, France, Germany, Guam, Hong Kong, India, Ireland, Italy, Jamaica, Japan, Malaysia, Mexico, the Netherlands, New Zealand, Norway, Philippines, Puerto Rico, Singapore, South Africa, Spain, Sweden, Trinidad and Tobago, the United Kingdom, and the U.S. Virgin Islands. 
 
We also ship to U.S. based freight forwarders; however, you are responsible for contacting them to set up an account before placing an order. Freight forwarders will charge additional fees for their services, which are separate from our shipping and handling charges. We are unable to accept and load customer containers directly from our warehouse locations. All of the prices on our website are in Canadian dollars. 

We are unable to ship to PO or APO/FPO boxes, or Viabox at this time. All carriers require a street address to complete delivery of your order. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us. 

Yes, additional fees may apply if you are shipping to a limited access location, such as a university, prison, military base, or country club. 

We know you want your products delivered in perfect condition as fast as possible, so we invest in distribution in an effort to be the fastest, most reliable shipper in the industry. Whether you’re buying for a large franchise, a small business, or your own personal needs, there are a couple of great ways to save money on shipping and take advantage of our excellent service and transit times! 
 
Sign Up for enkay plus - With this service, you can get free unlimited shipping on most of our products for a low monthly fee! Plus, with a low minimum order size, operations of all sizes can benefit from this service. 

Ship to a commercial address if possible - Our partnership with shipping companies allows us to save when we ship to commercial addresses and we pass these savings on to you! A commercial address is defined as any location with a public entrance and posted hours of operation. 

 

Think ahead and order more - At Enkay Industrial Supplies Inc., the more you order the more you can save on shipping. If you’re ready to place an order and it’s only for a few items, try to think ahead and see if there’s something more you can add to your cart. 

 

Switching from Ground to Carrier - Note that once your order gets large enough, it will switch from ground shipping to carrier shipping which is when you really begin to see significant savings. Once you reach that point, you will notice a small jump, but you can then add large quantities of products with minimum effect on shipping and your per item shipping costs could actually go down. 

 
We hope that these tips help you save on shipping with En kay Industrial Supplies Inc. and if you have any additional questions, please feel free to use our live chat button to speak with one of our friendly customer service specialists! 

You can calculate an estimated shipping cost before you check out right in the shopping cart! To calculate shipping charges, add your items to the shopping cart. Just below the subtotal, you will see the Shipping and Handling Calculator. Be sure to correctly choose “business” or “residential”, enter your zip or postal code, then click “Calculate”. This will provide shipping costs for the items in your cart. 
 
Certain large and/or heavy items will be shipped via a common carrier service. These items are indicated as such on their description page as well as in the shopping cart with a item notification. All other orders ship with a small package carrier like Purolator. Occasionally, when large quantities of items are ordered, we may opt to use a common carrier service for smaller sized items. Whether your order will be shipping via small package or common carrier, the online shipping estimate will tell you exactly how much you will be charged for shipping

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. If your order shows as delivered but never arrived, please contact us within 5 days of the listed delivery date. Once notified, we will take appropriate measures to locate your shipment. Please note dock checks with the carrier may take 3-5 business days to complete and traces with ground carriers may take 1-3 business days. If your shipment is located, we will continue with delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution. 

Shopping

We occasionally offer sales and coupon codes on specific items to offer further discounts to our already low prices. You can find these on our Facebook page, blog, and e-mailers. Coupon codes have an expiration date, and we recommend purchasing the item(s) as soon as possible. We only honor coupons and discount prices while they are valid. 
 
Our website pricing is regularly updated to ensure accurate, real-time pricing. Prices and discount codes advertised on sources other than our website such as search engines, coupon code websites, and shopping sites may not reflect the current, accurate price or valid coupon code. 

Because we carry thousands of items on our site and are adding and updating products regularly, we are unable to keep a paper catalog current. Our website contains real-time information on all of our products, and our Content staff works diligently to keep the entire inventory up-to-date online. If you have any questions about products offered on our site, feel free to contact our Customer Solutions team for help! 

We sell to anyone looking for restaurant equipment and supplies! Both individuals and businesses alike may purchase from our site. If you are a residential customer, please review the Home and Non-Food Service information page carefully before placing your order.

After locating the items you’re interested in on our site, add the item to your shopping cart by clicking the “Add to Cart” button. While shopping, you can view your cart at any time by clicking the “Cart” button located at the top right corner of the screen. 

There are a few easy ways to locate items on our website! You can search for items using the Search Bar located at the top of the home page. Products are searchable by our item number, manufacturer model number, title, keyword or UPC code. If you’re looking for a more general item or to browse our website, you can browse using Product Categories and narrow down the search results using filters. If you have any questions about finding items on our website, feel free to contact our Customer Solutions team.

You can calculate an estimated shipping cost before you check out right in the shopping cart! To calculate shipping charges, add your items to the shopping cart. Just below the subtotal, you will see the Shipping and Handling Calculator. Be sure to correctly choose “business” or “residential”, enter your zip or postal code, then click “Calculate”. This will provide shipping costs for the items in your cart. 
 
Certain large and/or heavy items will be shipped via a common carrier service. These items are indicated as such on their description page as well as in the shopping cart with a item notification. All other orders ship with a small package carrier like Purolator. Occasionally, when large quantities of items are ordered, we may opt to use a common carrier service for smaller sized items. Whether your order will be shipping via small package or common carrier, the online shipping estimate will tell you exactly how much you will be charged for shipping

To enter your cart page, click on the “Cart” button located at the top, right-hand corner of our website. You will also have the opportunity to access your cart each time an item is added to it via the item’s page. 

To update the quantity of an item already in your cart, use the arrows to the right of the product title to increase or decrease the quantity on the product’s line. You must click Update Cart, located above the price of the product, to ensure the changes are saved. If you would like to delete an item from cart, you can change the quantity to 0 and click Update Cart or click on the X all the way to the right of the total on the product’s line.